Warranty

Prana Plunge Product Warranty

At Prana Plunge, we stand by the quality and craftsmanship of our cold plunge products. We are committed to ensuring that your investment is protected and that you experience the utmost satisfaction with our product. Our comprehensive warranty covers various components of your cold plunge to give you peace of mind.

Warranty Coverage

1. Mechanical Components:

  • Warranty Period: 1.5 Years
  • Coverage: This warranty covers all mechanical components against defects in materials and workmanship.

2. Plumbing Components:

  • Warranty Period: 5 Years
  • Coverage: This warranty covers all plumbing components against defects in materials and workmanship.

3. Sheet Metal Components:

  • Warranty Period: 8 Years
  • Coverage: This warranty covers all sheet metal components against defects in materials and workmanship.

Warranty Terms and Conditions

  1. Eligibility:

    • This warranty is only valid for the original customer who purchased the product. It is non-transferable and cannot be extended to subsequent owners or users of the product.

  2. Proof of Purchase:

    • To make a warranty claim, the customer must provide proof of original purchase. This includes a receipt or invoice that clearly shows the purchase date and the product details.

  3. Warranty Claim Process:

    • Customers who need to file a warranty claim should contact us at warranty@prana-plunge.com. Please include the proof of original purchase and a completed warranty ticket in your email.

  4. Exclusions:

    • This warranty does not cover damages or defects resulting from misuse, neglect, alteration, or improper installation and maintenance.
    • Normal wear and tear, cosmetic damage, and damages caused by external factors such as weather, natural disasters, or accidents are not covered under this warranty.

  5. Resolution:

    • Upon receipt and verification of the warranty claim, Prana Plunge will, at its discretion, repair or replace the defective component. In cases where the specific component is no longer available, Prana Plunge reserves the right to substitute with a similar component of equal or greater value.

  6. Limitations:

    • Prana Plunge’s liability under this warranty is limited to the repair or replacement of defective components as stated above. Prana Plunge shall not be liable for any incidental or consequential damages arising from the use or inability to use the product.

  7. Governing Law:

    • This warranty is governed by the laws of the country in which the product was purchased.

Contact Information

For any warranty inquiries or to file a claim, please contact our warranty department:

Email: warranty@prana-plunge.com

Thank you for choosing Prana Plunge. We appreciate your business and are here to ensure you receive the best experience with our products.

Prana Plunge
www.pranaplunge.com
warranty@prana-plunge.com